Refund Policy

This Refund Policy applies to paid PRISM subscriptions arranged through CIN Technologies SMC Pvt Ltd. It describes when refunds are available and how they are calculated. By subscribing to PRISM, your organization agrees to these terms unless a separate written agreement says otherwise.

Subscription pricing

PRISM is billed on a per-user, monthly basis. Published rates are USD $10 per user per month for standard billing, or PKR 1,550 per user per month for Pakistani clients where that rate applies. Final pricing and seat counts are confirmed during onboarding after your access request is approved.

How to request a refund

Refund requests must be sent by the organization's authorized billing contact to info@prism.com.pk with the organization name, billing reference (if any), reason for the request, and the subscription period in question. We review each request against this policy and your account status.

Partial refunds (days used)

PRISM subscriptions are eligible for a partial refund, not a full automatic refund, when service has already been available during the paid billing period.

The refund amount is calculated as:

Refund = Amount paid − (daily rate × days consumed in that billing period)

• Amount paid is the total subscription charge for the billing period being refunded.
• Daily rate is the amount paid divided by the number of calendar days in that billing period (for example, 30 or 31 days for a typical month).
• Days consumed are the calendar days from the start of the paid billing period through the date the refund is approved (or the date service ends, if earlier), during which PRISM was available to your organization.

If no days have been consumed in a billing period (for example, a cancellation before service activation), a full refund of that period's charge may apply. If the entire billing period has elapsed, no refund is due for that period.

Processing time

Approved refunds are processed within 3 business days of approval. Funds are returned using the original payment method where possible. Bank or payment-provider timelines may add additional clearing days beyond our processing window.

Non-refundable situations

• Charges for billing periods that have fully elapsed
• Fees arising from abuse, violation of acceptable use, or account suspension for security reasons
• Third-party payment processing or currency conversion fees that we do not control
• Amounts where a separate signed contract specifies different terms

Cancellations

You may cancel future billing by contacting us before the next renewal date. Cancellation stops future charges; it does not by itself generate a refund for the current period unless a refund request is submitted and approved under the partial refund rules above.

Disputes and chargebacks

Please contact us at info@prism.com.pk before initiating a payment dispute or chargeback so we can resolve the issue directly. Unresolved chargebacks may result in suspension of service pending investigation.

Changes

We may update this Refund Policy from time to time. The “Last updated” date at the top reflects the current version. Material changes apply to new subscription periods after the update is published.

Contact

CIN Technologies SMC Pvt Ltd (PRISM)
Email: info@prism.com.pk